Services

inovationEPAC offers professional services in two major categories: CMMS & EAM Training/Technical Services and Maintenance Management Consulting Services.

CMMS & EAM Training/Technical Services

EPAC has assembled a seasoned team of Maintenance Management professionals that blend requisite IT skills with industry experience to offer a full range of training, technical support, and guidance. Each implementation is unique, services can vary from a couple of hours using our interactive online option to 1 – 2 weeks at the client’s site. The scope of technical services offered includes:

  • Implementation Planning
  • Installation Assistance
  • Functional Setup
  • Train the Trainer
  • Core Group Training
  • End-user Training
  • Go Live Support
  • Data Conversions
  • System Interfaces
  • Contract Programming Services

Training

EPAC EAM & CMMS Implementation and Training

Every EPAC EAM & CMMS implementation is unique. We work with each client to tailor their services required to ensure their EPAC implementation is a success. EPAC offers five different service levels designed to fit your organization’s particular needs:

Option 1: Classroom training at our corporate training facility in East Greenwich, RI. Please refer to course descriptions.

Option 2: Interactive Online Training – specific courses are covered in two hour blocks. This option is geared toward specific modules (i.e. Work Orders, Preventive Maintenance, Asset Management, etc ).

Option 3: A series of base services that will support a client-led implementation.

Option 4: A complete turn-key implementation led by EPAC Software Technologies, Inc.

Option 5: An optimized program for total improvement in overall maintenance performance in addition to implementation of EPAC EAM & CMMS Maintenance Software.

EPAC offers Onsite and Online services in the following areas:

  • Program Management Data Conversion
  • Project Alignment System Interfaces
  • Implementation Planning Train-the-Trainer
  • Software Installation End User Training
  • Core Group Training Go-Live Support
  • Functional Setup Best Practices Consulting

Course Descriptions

Work Management (3 days)

This session includes hands-on training for the Asset, Technician, Calendar PM, Meter PM, and Work Order Modules.  In addition, training in the use of Query and Search functions is also conducted.

Advanced Planning (1/2 day)

This session includes hands-on training for planning multiple trades, tasks, and materials per Work Order. Work Management course is a prerequisite.

Materials Management (2 days)

This session includes hands-on training for the Inventory, Purchase Requisitions, and Purchasing Modules.  In addition, training in the use of Query and Search functions is also conducted.

System Administrator (1/2 day)

This session includes hands-on training focusing on the configuration of the ePAC application and the Security Module. Previous ePAC application experience or Work Management/Materials Management training is required to participate in the course.

 Implementation Planning (2 days)

This course is intended for the core project team to asses current maintenance business processes and define future maintenance business rules with consideration of best practices. If teamed with ePAC application training, goals, objectives, and schedules the most successful implementation will be achieved.

 Crystal Reports for EPAC (3 days)

This session includes hands-on training for creating Crystal Reports using the ePAC data tables. This course includes modifying existing standard ePAC reports including Purchase Requisitions, Purchase Orders, and Work Orders. Previous ePAC application experience or ePAC training is required to participate in the course.

Maintenance Management Consulting Services

EPAC employs an experienced consulting team that brings extensive industry tenures with a competency of  managing/facilitating change within an organization. With a minimum of ten years of experience, EPAC professionals represent maintenance management, financial, and operations  disciplines.

EPAC’s consulting service offerings include:

  • Project Management
  • Implementation Services
  • Training & Education
  • Maintenance Best Practices
  • Identify and Manage KPI (Key Performance Indicators)
  • MRO Supplies Control and Management
  • PM & PdM Management
  • Reliability Analysis

In addition, when our customers find that there is a need to review operations, finance, maintenance, or other business process improvement requirements, EPAC has the expertise to assist, guide, and direct business process evaluation programs.